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Avaya 3000-3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Infrastructure & Requirements Gathering | 25% | - Existing PBX, dial plan, and telecom infrastructure - Data network assessment and readiness - Customer business and productivity requirements - Application integration and capacity planning |
| Topic 2: Maintenance, Troubleshooting & Support | 20% | - Backup, restore, and software updates - Fault isolation and issue resolution - System monitoring and routine maintenance |
| Topic 3: Implementation & Configuration | 35% | - Licensing, feature activation, and system setup - Avaya IP Office system deployment - Voicemail, messaging, and unified communications - User configuration, dial plan, and routing |
| Topic 4: Network & Telephony Integration | 20% | - SIP trunking and PSTN connectivity - Security and access control - LAN/WAN connectivity and QoS |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. Secure Digital (SD) card commands can be invoked from which two sources? (Choose two.)
A) IP Office Manager
B) one-X Portal for IP Office
C) VoiceMail Pro Clint
D) Avaya telephones
E) one-X Portal
2. For an IP500v2 to support third-party call accounting software, which two setting must be set in the IP Office to get the application to work? (Choose two.)
A) Set SMDR.
B) Set CDR.
C) Set IP address of call accounting software.
D) Install Delta Server.
3. If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?
A) SSA Snapshot
B) System Monitor with ISDN L3 filter options enabled
C) System Monitor with default filters
D) Debug Manager on DTE port
4. Which method can be used to verify if the IP telephone .bin files have been upgraded.
A) Verify the file names from the telephone menu.
B) Verify that the .bin file is in the Manager folder.
C) Verify from Call Status.
D) Verify from the extension from in the Manager application.
5. The customer wants calls into their system to be routed to a specific user if the telephone number of the caller is in the customer's records.
Which voicemail action type is needed to configure this?
A) Database Action
B) Configuration Action
C) Condition Action
D) Miscellaneous Action
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: A,C | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: A |
