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Avaya 33140X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration and Administration | 22% | - System configuration and settings - User account and access management - POM campaign setup and management - Call flow design and routing configuration - Email, SMS and multimedia integration |
| Topic 2: Installation and Deployment | 18% | - Installation prerequisites and requirements - High availability and database installation - Installing AEP and POM components |
| Topic 3: Maintenance and Operations | 20% | - Backup and restore procedures - Monitoring, reporting and performance management - System updates, patches and upgrades |
| Topic 4: Solution Architecture and Licensing | 20% | - Deployment models, zones and system components - Avaya Experience Portal (AEP) and POM architecture overview - Licensing requirements and feature capacities |
| Topic 5: Troubleshooting and Support | 20% | - Problem isolation and resolution - Diagnostic tools, logs and monitoring utilities - Troubleshooting common issues |
Avaya Experience Portal with POM Support Certified Sample Questions:
1. Which capability is essential for a real-time tracing tool used in diagnosing issues with Avaya Meetings Server clients?
Response:
A) Feature to monitor network bandwidth usage
B) Capability to trace and visualize live data flows
C) Ability to store data for extended periods
D) Function to automatically resolve detected issues
2. What advantage does real-time tracing offer when diagnosing issues in Avaya Meetings Server components?
Response:
A) It enables proactive user training.
B) It automates compliance reporting.
C) It decreases the need for manual input in data handling.
D) It allows for immediate identification and response to problems.
3. What configurations enhance the efficiency of real-time tracing tools in Avaya Meetings Server troubleshooting?
Response:
A) All of the above
B) Real-time alerts for predefined error conditions
C) Filters to exclude irrelevant data types
D) High-frequency data capture settings
4. Why is configuration verification a critical step in troubleshooting Avaya Meetings Server solution components?
Response:
A) It facilitates faster software upgrades.
B) It reduces the overall system downtime during maintenance.
C) It helps in documenting the system setup for new IT staff.
D) It ensures that all components are functioning as designed.
5. What factors should be considered when setting up user accounts for access to the AEP web interface?
Response:
A) User role and permissions
B) Frequency of access
C) User,s department
D) Hardware specifications of user,s device
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: A |
