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Avaya 33820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Connectivity | - Protocols and interoperability
|
| Topic 2: Solution Design Considerations | - Design principles
|
| Topic 3: Avaya Aura Architecture Overview | - Core platform components
|
| Topic 4: Reporting and Administration | - System administration
|
| Topic 5: Elite Multichannel Solution | - Multichannel contact handling
|
| Topic 6: Avaya Call Center Elite Fundamentals | - Routing and call distribution
|
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
1. Avaya IX™ Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)
A) Avaya Aura® Communication Manager
B) Avaya Aura® Contact Center
C) Avaya Contact Center Select
D) Voice Portal
E) Avaya Experience Portal
2. Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IX™ Contact Center bundles offer this feature? (Choose two.)
A) Reporting Bundle
B) Advanced Bundle
C) Voice Bundle
D) Basic Bundle
3. An Avaya customer has ordered an Avaya Call Management System (CMS) Release 19 without a turnkey server, for installation on one of their customer provided VMware vSphere systems.
The CMS Release 19 turnkey servers are provided by the Avaya Solutions Platform program, with the server fitting which profile?
A) ASP 120
B) ASP 130
C) ASP 100
D) ASP 110
4. Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)
A) Standard VMware version (non-customized) is used.
B) Remote upgrade of servers is supported, and site visit is not required.
C) Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.
D) Avaya provides tools to install/upgrade the VMware hypervisor.
5. With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya provides a robust foundation for enterprise cloud deployments. The complete solution requires elements provided by Avaya, a Partner, and/or the customer for a fully functional end-to-end solution.
Which two scenarios are supported In the Avaya OneCloud™ ReadyNow offer? (Choose two.)
A) Analog Trunk Access Connectivity
B) MPLS VPN/Software Defined WAN Connectivity
C) CC Solutions with ACCS Connectivity
D) PSTN Network Connectivity
Solutions:
| Question # 1 Answer: B,D,E | Question # 2 Answer: B,D | Question # 3 Answer: D | Question # 4 Answer: A,C | Question # 5 Answer: B,D |
