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Oracle 1z1-981 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Cross-Channel Contact Center Cloud Implementation | - Reporting and Analytics
|
Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:
A client requires you to set up chat and email as unlimited for an SLA. What must you do?
- A. Leave both the chat and email fields limit as blank.
- B. Enter the value "Unlimited" in the chat and email fields.
- C. Enter zero as the initial value for both fields.
- D. Use the default values.
Which statement correctly differentiates between a bulk operation and a batch operation?
- A. A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.
- B. A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.
- C. A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.
- D. A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.
You have a requirement where there is a need for frequent change in address and phone numbers. Which two actions would you perform?
- A. Update variables with the changed address and phone numbers.
- B. Create custom fields for the address and phone numbers.
- C. Update custom fields with the changed address and phone numbers.
- D. Create the standard text with the current address and phone numbers.
- E. Create variables with the current address and phone numbers.
- F. Update the standard text with the changed address and phone numbers.
What must you set to enable the email channel?
- A. EGW_SAVE_EMAIL_HEADERS
- B. EGW_AUTO_CONT_CREATE
- C. EGW_ENABLED
- D. EGW_UPDATE_BY_CREATE
- E. EGW_SECURE_UPDATE_ENABLED
Which two statements are true about Oracle Service Cloud accelerators?
- A. They
are available at http://www.oracle.com/technetwork. - B. They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
- C. The source files for all listed accelerators are available for download.
- D. They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
- E. Oracle provides support for all accelerators.
