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Avaya 132-S-712-2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Proactive Contact Features & Capabilities | 30% | - Outbound dialing strategies and modes - List management and campaign configuration - Call blending and agent management |
| Topic 2: Design & Sizing Considerations | 25% | - Scalability and deployment models - Capacity planning and performance sizing - High availability and redundancy design |
| Topic 3: Avaya Proactive Contact Architecture & Components | 25% | - System hardware and software components - Network connectivity and telephony integration - Server and database design |
| Topic 4: Supervision, Reporting & Integration | 20% | - Reporting and analytics architecture - Integration with Avaya Aura and third-party systems - Supervisor tools and real-time monitoring |
