A simple buying procedure saves time for what matters. At Prep4away, purchasing the 1Z0-1064-20 exam materials takes only a few steps, and you can download the product at once after payment — your energy goes into Oracle B2B Service 2020 Implementation Essentials preparation, not into waiting.

Oracle 1Z0-1064-20 Exam Syllabus Topics:

Section	Objectives
Topic 1: Service Request Management	- Configure Service Requests 1. Configure categories and severities 2. Create and manage service requests 3. Set up assignment rules 4. Configure service catalog 5. Manage queues and work areas
Topic 2: Analytics and Reporting	- Reporting and Dashboard Configuration 1. Service performance monitoring 2. Configure dashboards 3. Create reports
Topic 3: Entitlements and Service Levels	- Configure Entitlement Management 1. Service level enforcement 2. Milestone management 3. Action plans 4. Coverage and response time setup
Topic 4: Digital Customer Service	- Customer Self-Service Configuration 1. Customer portals 2. Self-service capabilities 3. Digital engagement channels
Topic 5: Knowledge Management	- Knowledge Setup and Administration 1. Knowledge publishing 2. Knowledge search and visibility 3. Knowledge authoring 4. Knowledge article lifecycle
Topic 6: Configuring Initial Setup for Oracle B2B Service	- Enable Oracle B2B Service features 1. Configure Functional Setup Manager 2. Configure implementation settings 3. Manage security roles and users

The Oracle B2B Service 2020 Implementation Essentials Exam: Straight Answers

Is it safe to pay for the materials on your site?

Yes. Prep4away processes every purchase through a secure Credit Card payment system, so your transaction is protected from leakage or error at each step of the deal. We put customers' interests and the quality of the Oracle B2B Service 2020 Implementation Essentials product first — the 1Z0-1064-20 exam materials should be the only thing you need to think about after checkout.

How many questions does the 1Z0-1064-20 exam have, and how long is it?

The 1Z0-1064-20 exam contains 58 questions with 90 minutes minutes to complete them. Scored practice rounds under the same limit are how you find out — in advance — whether the clock will be a problem for you.

What topics does the 1Z0-1064-20 exam cover?

The official outline divides the 1Z0-1064-20 exam into weighted domains, including:

Service Request Management ()
Analytics and Reporting ()
Knowledge Management ()

The Oracle B2B Service 2020 Implementation Essentials practice questions at Prep4away are organized around these same objectives, so your scored mock results map directly onto the areas that need work.

What does the Oracle B2B Service 2020 Implementation Essentials certification confirm?

The 1Z0-1064-20 exam leads to the Oracle B2B Service 2020 Implementation Essentials certification from Oracle, one of the more popular credentials among IT professionals — and it is genuinely not easy to pass. The workable approaches are well known: invest focused time and energy, take an effective training course, and practice with material that mirrors the real exam. Preparation quality, not luck, separates the attempts that succeed from the ones that need repeating.

Can I measure my readiness before the real exam?

That is exactly what the software version is for. It recreates the atmosphere of the real 1Z0-1064-20 exam, and after each exercise you can assess your score and see your current level in concrete terms. Those results tell you whether you are grasping the key points or still circling them, so your remaining study time goes in the right direction — particularly valuable when work and family leave you only a few hours a week.

Are there any prerequisites for the 1Z0-1064-20 exam?

No mandatory prerequisite exam required. Oracle recommends implementation experience and relevant Oracle CX Service training.

What is the 1Z0-1064-20 exam passing score and fee?

Passing the 1Z0-1064-20 exam requires 62%, and registration costs USD 245. Think of preparation as the smaller investment that protects the larger one — measured, scored practice is how you make that trade a good one.

Oracle B2B Service 2020 Implementation Essentials Sample Questions:

Question #1

Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

A. In the Work Assignments section, modify the default value in the Capacity field to a new value.
B. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
C. Modify the default values in the Capacity fields for the channels.
D. Select the Manage Capacities task.

Reveal Solution Discussion 0

Correct Answer: B,C 🗳️

Question #2

Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A. Manage Service Request Resolutions
B. Manage Service Request Status Values
C. Manage Service Request Categories
D. Manage Service Request Severities
E. Manage Service Request Products
F. Manage Service Request Queue

Reveal Solution Discussion 0

Correct Answer: B,C,E,F 🗳️

Question #3

Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A. a configured profile option to schedule the retrieval of emails
B. an inbound message filter per time schedule
C. an inbound message filter per sender
D. a configured job to process inbound emails

Reveal Solution Discussion 0

Correct Answer: B 🗳️

Question #4

You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?

A. Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
B. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".
C. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
D. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
E. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to "Yes".
F. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.

Reveal Solution Discussion 0

Correct Answer: C 🗳️

Question #5

Which two are true characteristics about the lifecycle of a service request?

A. "Closed" status is set by an automatic job after a specified number of days.
B. Users can reopen a service request when the status is set to "Closed".
C. If required, users can manually set the "Closed" status for a service request.
D. "Customer working" is one of the five seeded status types.
E. Users can reopen a service request when the status is set to "Resolved".