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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. When opening the Configuator dialog box in Health Manager, what information is required?
(Choose three.)

A) WebLM Server Details
B) Primary Proactive Contact Details
C) Secondary Proactive Contact Details
D) Database Server Details
E) Email Server Details

2. How can you enable the Escape General Recall feature in Avaya Proactive Contact 5.X?

A) through Editor
B) set the parameter in rnaster.cfg
C) through Jobmon Character-based User Interface (CUI)
D) through Monitor

3. Which two statements describe what the LATELIST/LATEMARK feature does? (Choose two.)

A) Mark duplicate records as unable to be called.
B) Retain recall configuration data set on account on consecutive day's download.
C) Copy missing records from the prior day's calling list to the newly downloaded calling list.
D) Retain historical calling statistics for the last five attempts on each phone on consecutive day'sdownloads (e.g. date and time of call and completion code).
E) Retain the ENTRYDATE field on consecutive day's downloads, and if desired, mark a record un-callable after x days on the system.

4. What are the correct Job control functions available in Avaya Proactive Contact Monitor application?

A) Start or stop job, change or set Job link, change minimum hit rate, add or remove lines.
B) Start or stop job, change minimum hit rate, change retries settings, change expert calling ratio setting.
C) Stop job, change minimum hit rate, change calling list, change quota settings, change retries settings.
D) Stop job, change minimum hit rate, change retries settings, change line assignments, change quota settings.

5. A system operator finds that many records are being released on the system as completion code
04. Which feature should be used to determine if specific lines are having a problem?

A) PIF Report
B) PC Analysis Extract
C) List Distribution
D) Event Monitor

Solutions: