Novell 50-658 real exam prep : Service and support

  • Exam Code: 50-658
  • Exam Name: Service and support
  • Updated: Aug 10, 2026
  • Q&As: 174 Questions and Answers

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Value Pack Total: $149.97  $69.99

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Novell 50-658 Exam Syllabus Topics:

SectionObjectives
Novell Enterprise Products Support- Infrastructure Services
  • 1. Open Enterprise Server support concepts
    • 2. Network service configuration and maintenance
      - Directory Services
      • 1. Identity management fundamentals
        • 2. Novell eDirectory support and troubleshooting
          Client and Systems Management- Endpoint Management
          • 1. ZENworks configuration management
            • 2. ZENworks asset management basics
              Security and Access Management- Access control systems
              • 1. Novell Access Manager concepts
                • 2. Authentication and authorization troubleshooting
                  General Troubleshooting and Support Skills- Problem Diagnosis
                  • 1. System monitoring and diagnostics
                    • 2. Incident analysis and resolution methodology
                      - Support Processes
                      • 1. Technical support workflows
                        • 2. Escalation procedures
                          Messaging and Collaboration- GroupWise Support
                          • 1. GroupWise administration and troubleshooting

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