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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company has implemented Energy and Utilities Cloud in its call center, and they're now considering extending Salesforce for their customer self-service portal.
What value would the Energy and Utilities Cloud Communities license provide compared to standard Salesforce Communities?

A) Energy and Utilities Cloud provides the same data model and tools as the call center to build the self-service portal, but the components used in the call center cannot be reused
B) Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website
C) Energy and Utilities Cloud includes a self-service portal built on communities that cannot be further modified to make
D) Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex

2. Energy and utility organizations are going through digital transformations that place a greater focus on customers and employees Which three changes are disrupting the energy and utilities market?

A) Customer expectations and values
B) Capitalization of the cloud
C) Digital first and work-from anywhere in real time
D) Regulatory and technology changes
E) Removing the complexity from the business

3. An energy and utilities company wants to use objects for multi-site locations What three objects can they use out of the box?

A) Asset
B) Quote
C) Service Point
D) Service Account
E) Premises

4. A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?

A) Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
B) Use the Create Payment Plan action in the Contact Center Console.
C) Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.
D) Work with an external debt collection agency to ensure customers pay their outstanding amount.

5. An energy customer has purchased a new home and needs to transfer their service.
Which object needs a new record created to track service at the new location?

A) An account record with record type Service Aggregator
B) An account record with record type Billing
C) An account record with record type Consumer
D) An account record with record type Service

Solutions: