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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Call routing in a multi-site SCN solution needs careful planning to prevent which three?
(Choose three.)

A) VMPro ports are not over-subscribed.
B) VCM resources are not over-subscribed.
C) Calls are not tromboned.
D) ACD routes are not compromised.
E) Trunk ports are not over-subscribed.

2. Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)

A) Selective View
B) Development Tracing
C) Resource View
D) Continuous Log
E) Snapshot

3. A customer has just added an ISDN trunk card to their IP412. As soon as the system was powered up the IP Office started doing a rolling reboot. What is the first step you should do to isolate the trouble?

A) Default the IP Office.
B) Remove the Embedded Voicemail Card.
C) Upgrade the system to the current GA software.
D) Re-install the IP Office Professional License.
E) Remove the daughter boards.

4. Which three choices must be verified as part of a site survey? (Choose three.)

A) existing call volumes, service providers, and costs
B) corporate strategy for disaster recovery
C) network readiness and capacity to support VoIP
D) infrastructure, cabling, and environmental
E) servers, OS, desktop applications, firewalls, and routers

5. Secure Digital (SD) card commands can be invoked from which three sources? (Choose three.)

A) IP Office Manager
B) VoiceMail Pro Client
C) System Status Application (SSA)
D) IP Office System Monitor
E) Avaya phones

Solutions: