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Avaya 6202.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Upgrades and Integration | 10% | - Integration with third-party applications - Software version upgrades |
| Topic 2: Architecture and Components | 20% | - Avaya Aura Contact Center solution overview - Integration with Avaya Aura Communication Manager - Hardware and software requirements |
| Topic 3: System Administration and Features | 25% | - Reporting and monitoring setup - Call routing and scripting - Agent and supervisor configuration - Contact Center Manager configuration |
| Topic 4: Installation and Configuration | 30% | - Network and database configuration - Core component installation - Licensing and activation - Server OS preparation and setup |
| Topic 5: Maintenance and Troubleshooting | 15% | - Log analysis and diagnostics - Common connectivity and performance issues - Backup and restore procedures |
