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Avaya 3001 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Voice Messaging & Applications | 20% | - VoiceMail Pro Installation & Setup - ContactStore Call Recording - System Status & Monitoring Tools - Embedded Voicemail Configuration |
| Topic 2: IP Office System Architecture & Hardware | 20% | - Expansion Modules and Cards - SD Card Management and File Structure - Licensing and Edition Types - IP500v2 and IP500 Control Units |
| Topic 3: Networking & SCN | 15% | - Small Community Networking (SCN) - DHCP, DNS and QoS Configuration - IP Trunks and Media Path |
| Topic 4: Maintenance, Upgrades & Troubleshooting | 20% | - Backup and Restore Procedures - Software & Firmware Upgrades - Common Fault Diagnosis & Resolution - Log Analysis and Diagnostics |
| Topic 5: System Configuration & IP Office Manager | 25% | - Short Codes and ARS Dial Plans - Installation and Initial Setup - User, Group and Extension Configuration - Trunk Configuration (Analog, ISDN, SIP) |
Avaya IP Office Configuration and Maintenance Sample Questions:
A customer wants use SIP endpoints in the future. VoIP settings are shown in the exhibit
Which option will satisfy the customer's requirement?
- A. H.323 Gatekeeper Enable
- B. SIP Registrar Enable
- C. SIP Trunks Enable
- D. H.323 Auto-create User
- E. H.323 Auto-create Extn
Correct Answer: B 🗳️
Where can additional IP Office Service User logins be setup?
- A. the IP Office Manager Security Settings
- B. the IP Office Manager Network Configuration
- C. the IP Office System Monitor Application
- D. the IP Office Softphone Application
Correct Answer: A 🗳️
What does "IMAP support" mean in the IP Office UMS service?
- A. All messages arc forwarded to a user e-mail account and deleted on their telephone.
- B. A new message is sent to a user e-mail account. The user can listen to it by dialing their telephone number.
- C. A user ran receive voicemail messages only using MS Outlook.
- D. A user can see/listen to voicemail messages via Web browser.
- E. A user can receive voicemail messages to their Outlook, Outlook express and/or Lotus Notes programs running on their pc.
Correct Answer: E 🗳️
A customer uses a call accounting system and account codes in the IP Office to keep track of billable spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.
- A. Add the CLI information to the Account Code.
- B. Enable Forced Account Code on the Incoming Call Rout created for the client CLI.
- C. Enable CLI tracking
- D. Add the Client CLI information to the Incoming Call Route.
Correct Answer: A 🗳️
What is the maximum number of digital stations that would be supported on an IP500 chassis with three DS cards and a combo card?
- A. 30
- B. 24
- C. 32
- D. 48
Correct Answer: A 🗳️
