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Apple OS X Yosemite Troubleshooting Sample Questions:

1. Sarah needs to have an account in OS X on the office iMac that will ensure that the contents of the home folder are deleted each time the user logs out. Which of the following account types does Sarah need to use?

A) Standard
B) Sharing Only
C) Managed with Parental Controls
D) Guest

2. Gretchen accidentally deleted a file on her MacBook Air while traveling. She backs up regularly to Time Machine, but did not backup while she was away. From which location would you recover the deleted file?

A) The Time Machine folder in /System/Library/
B) The encrypted Time Machine backup
C) FileVault
D) Local Snapshots

3. Larry just bought a new Mac with OS X Yosemite and wants to transfer his Outlook contacts and home folder documents from a PC running Windows Vista with SP2. You confirm automatic installation in Windows is disabled. What is the next step you will ask Larry to take before attempting to use Windows Migration Assistant?

A) Place the PC in standby mode and select it from the list in Migration Assistant running on the MacBook Pro.
B) Disable anti-virus and firewall software on the PC.
C) Make sure the contacts are exported in vCard format into the home directory.
D) Start up the MacBook Pro in Target Disk Mode.

4. Jessie is trying to boot to OS X Recovery. She remembers using OS X Recovery in the past on this computer, but she does not see the Recovery HD in Startup Manager anymore. Of the following possibilities, which is most likely the cause?

A) There is no Recovery HD.
B) FileVault 2 is enabled or a firmware password is set.
C) Disable Recovery HD is selected in the Startup Disk pane of System Preferences.
D) OS X Yosemite needs to be reinstalled from App store.

5. If you have File Vault 2 enabled on your Mac, how do you start up from OS X Recovery?

A) Use the Option key and choose OS X Recovery disk in the Startup Manager,
B) Open System Preferences > Startup Disk preference pane, then select the OS X Recovery disk.
C) Hold the Command and R keys at startup.
D) You must turn off disk encryption to use this feature.

Solutions: