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SAP C_C4HCX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Customer Experience Architecture | - Composable enterprise and CX strategy - End-to-end CX architecture principles - SAP CX solution integration landscape |
| SAP Commerce Cloud | - Storefront and personalization concepts - Product content and catalog management - Extension and integration mechanisms |
| Integration and Extensibility | - Extensibility options in SAP CX solutions - SAP Integration Suite concepts - API management and event-driven architecture |
| SAP Sales Cloud & Service Cloud | - Customer service management processes - Omnichannel engagement scenarios - Sales process automation and CRM capabilities |
| Security and Identity Management | - Authentication and authorization concepts - Data protection and compliance in CX solutions |
| SAP Marketing Cloud | - Customer data and segmentation - Campaign management and orchestration - Personalization and journey orchestration |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Which of the following subprocesses are part of the Recruit to Retire (total workforce management) process?
Note: There are 3 correct answers to this question.
- A. Guided buying
- B. Avoid unplanned downtime
- C. Hire to Retire
- D. Travel to Reimburse
- E. External workforce
Correct Answer: C,D,E 🗳️
You want to enhance a specific standard business context in SAP Marketing Cloud.
Which in-app features are available for enhancements?
Note: There are 2 correct answers to this question.
- A. Create custom logic to enhance SAP standard logic.
- B. Add custom fields to the SAP standard fields.
- C. Create a new UI as an SAP Fiori app.
- D. Append a new structure into an SAP standard table.
Correct Answer: A,B 🗳️
Which objects are enabled for MS Teams integration in SAP Sales Cloud?
Note: There are 3 correct answers to this question.
- A. Sales Orders
- B. Leads
- C. Contracts
- D. Sales Quotes
- E. Opportunities
Correct Answer: B,D,E 🗳️
What are valid features of SAP Commerce Cloud, composable storefront?
Note: There are 3 correct answers to this question.
- A. Open source
- B. Progressive
- C. Extensible
- D. Accessible
- E. Embeddable
Correct Answer: A,B,C 🗳️
Which of the following definitions describes an extension in SAP Commerce Cloud?
- A. It is a prepackaged integration setup that enables SAP Commerce Cloud to integrate with other tools.
- B. It is a side-by-side app integrated within the SAP Commerce Cloud core component.
- C. It is a personalization option that enhances the SAP Commerce Cloud standard logic.
- D. It is an encapsulated functionality that can contain business logic, type definitions, a Web application, and back office configuration.
Correct Answer: D 🗳️
