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Reference: https://certification.comptia.org/training/self-study/books/a-220-1001-220-1002-study-guide
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Operational Procedures
Operational procedures include a wide range of subtopics that are extracted from the following knowledge areas:
- Disaster recovery and prevention techniques;
- The implementation of basic change management best practices;
- Basic scripting concepts;
- The processes involved in addressing privacy, prohibited activity, policy, and licensing concepts;
- Remote access technologies;
- The adoption of the right communication skills and professionalism.
- Basic safety procedures;
- Environmental impacts and the right controls;
- Comparing and contrasting IT best practices relating to documentation types;
What Other Important Details Should You Know?
The CompTIA 220-1002 exam is available in the Spanish, Japanese, Portuguese, Thai, English, and German languages. During the main test, you will have to solve 90 multiple-choice, drag and drop, and performance-based tasks in 90 minutes. Also, it should be mentioned that you will need to have a Pearson VUE account to take this exam.
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CompTIA 220-1002 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Operating Systems | 28% | - Other operating systems
|
| Operational Procedures | 22% | - Professionalism and communication
|
| Security | 22% | - Security practices
|
| Software Troubleshooting | 28% | - Windows troubleshooting
|
