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EMC IT-as-a-Service Expert Exam for Cloud Architects Sample Questions:

1. A hosting company has experienced a sudden increase in customer interest and wishes to implement ITaaS. They are now hosting online shopping applications for several retail computer and electronics companies.
Developers in the customer companies use their own internal credentials and have the ability to publish applications and changes to their stores. Shoppers access these stores using a variety of mobile applications and web browsers.
What should be addressed when migrating to ITaaS and implementing a service catalog for the retail and electronic companies?

A) Integration of multiple hypervisors
B) Integration with different authentication systems
C) Support for several different CMDB systems
D) On-demand resource pool creation

2. An organization wishes to move toward full ITaaS implementation. Their IT team is skilled, disciplined, and exhibits strong teamwork. They have demonstrated the ability to deliver services with supporting processes and regulations.
As their ITaaS consultant, you need to take them to the next level in the service orientation maturity model. What is the next level?

A) Service Capable
B) Service Aligned
C) Service Aware
D) Service Neutral

3. A government department has converted their internal software development environment into a cloud services offering. The department is actively marketing the capability to other agencies. The other agencies are interested, but identity compliance is a serious concern.
How can the department improve trust within their service offering?

A) Harden the cloud service infrastructure stack. Use geographic location to ensure agencies can only access servers that host their development environment.
B) Provide a self-service portal that describes how the department's security policy is implemented. Require users to accept the policy each time it is amended.
C) Identify the confidentiality, integrity and availability requirements for agency data. Use rights management software to restrict access to the agency's own data.
D) Establish a single sign-on capability in the cloud and federate with each subscribing agency using strong authentication policies and end-point access control.

4. An IT group within an organization is transforming their virtualized data center to ITaaS. They plan to implement a chargeback method to appropriately bill the lines of business for the resources consumed. IT will initially offer a Windows platform for the QA personnel to perform end user testing on the application developed by the engineering group.
How would they effectively determine the cost of a service instance?

A) Use the Windows license cost and growth requirements, then factor in the number of service instances that can be supported.
B) Use the cost of the hardware, software, and licensing. Add in growth, then factor in the number of VMs that the hypervisors can support.
C) Use the fixed costs and variable costs associated with the service, then factor in the number of service instances that the infrastructure resources can support.
D) Use the price that is used by a competitive CSP as a baseline. Factor in variable administrative costs, and then divide by the number of planned service instances.

5. A regional accounting and analytics firm headquartered in Seattle, WA has built a profitable business selling a portfolio of financial services to several large local enterprises. The company's flagship applications process large volumes of enterprise-internal financial data within IT operations.
Recently, the firm has established small remote offices in Hong Kong, Seoul, and Beijing to grow in the Far East.
The business is critically dependent on its data processing capabilities, and recognizes the need for ITaaS transformation. They are seeking guidance on a suitable IT governance model.
What type of model should you recommend, and why?

A) Centralized at headquarters, to maximize security and minimize compliance risk
B) Hybrid by location and application, to eliminate silos and promote growth
C) Federated by application, to ensure creation of customized services for each application
D) Distributed by geography, to address different regional regulations

Solutions: