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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which one of the following activities does application management perform?

A) Ensuring that the required functionality is available to achieve the required business outcome
B) Defining where the vendor of an application should be located
C) Deciding who the vendor of the storage devices will be
D) Agreeing the service levels for the service supported by the application

2. Which one of the following is NOT part of the service design stage of the service lifecycle?

A) Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced
B) Designing and maintaining all necessary service transition packages
C) Producing quality, secure and resilient designs for new or improved services
D) Measuring the effectiveness and efficiency of service design and the supporting processes

3. Which one of the following generates demand for services?

A) Service level agreements (SLA)
B) Patterns of business activity (PBA)
C) Infrastructure trends
D) Cost of providing support

4. Which one of the following would NOT be defined as part of every process?

A) Metrics
B) Functions
C) Inputs and outputs
D) Roles

5. Which one of the following is NOT an objective of problem management?

A) Eliminating recurring incidents
B) Restoring normal service operation as quickly as possible
C) Preventing problems and resulting incidents from happening
D) Minimizing the impact of incidents that cannot be prevented

Solutions: