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Renewed on time

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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. What is included in the defective media retention service?

A) It allows the HP technician repairing the device to keep the defective part.
B) It allows the customer to retain the defective drives that are repaired.
C) It allows the HP technician to use refurbished parts to complete a repair.
D) It allows the HP technician to come onsite and replace the non-functioning device with a new one.

2. Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?

A) HP Standard Contractual Services
B) HP Priority Services
C) HP Care Pack Services
D) HP Custom Contractual Services

3. What is true about HP Standard Contractual Services?

A) The HP Standard Contractual Services are annual services for multiple products on one agreement.
B) HP standard Contractual Services can provide special customer delivery requirements, such as project
management.
C) HP Standard Contractual Services are prepaid annual service packages typically sold at the point of
hardware sale.
D) Each HP Standard Contractual Services agreement is linked to one hardware serial number.

4. How should you counter this objection: "Services cost too much."

A) HP Services ensure that your equipment stays up and running.
B) HP Services allow you to choose from various options that best suit your needs.
C) HP Services give you predictability and greater control of TCO.
D) HP standard warranty offers limited support for a short time period.

5. Which competitive advantage does HP PPS Services offer in comparison to Dell, Lenovo, Lexmark, Ricoh,
and Apple?

A) Better security services
B) Wider offering
C) Lower prices
D) Wider geographical coverage

Solutions: