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HP HP2-B116 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Closing the Sale and Implementation | - Sales closure techniques
|
| Customer Needs and Market Segmentation | - Understanding customer requirements
|
| Sales Strategies and Positioning | - Presenting HP solutions
|
| HP Document Solutions Product Portfolio | - Solution offerings
|
HP Selling HP Document Solutions Sample Questions:
When a salesperson approaches a customer about the need for print management solutions, which issues should be discussed?
- A. the need to print specific font and printing checks with special inks and toners
- B. customization of document output for specific process steps
- C. resource constraints, decreasing budgets, adapting to change, and ROI
- D. protection of intellectual data form research and development, and finances
Correct Answer: B 🗳️
What are the elements that make up the Infrastructure category of the HP document solutions strategy?
- A. security,HP Universal Print Driver, host printing, device extension and hardware
- B. enterprise-wide printing, printing outsource infrastructure, network security and document distribution
- C. content capture, forms automation, LANFax and HP output management
- D. job accounting, device management and asset management
Correct Answer: B 🗳️
How does do some copier manufacturers obtain the customer's commitment to take their solution proposals seriously?
- A. They secure an executive audience for the presentation of their executive summary.
- B. They gain a commitment from the customer to present their findings to the purchasing department.
- C. They draft an agreement to buy up any existing copier contracts from the customer.
- D. They secure a meeting of all the users toestablish their "pain points."
Correct Answer: D 🗳️
