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Huawei H21-111_V2.0 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Presentation and Communication | 20% | - Preparation before presentation - Presentation skills and methods - Objection handling and response - Communication and negotiation skills |
| Topic 2: Customer Demand Analysis | 20% | - Methods and skills of demand collection - Determine customer requirements and expectations - Demand sorting and analysis |
| Topic 3: Project Implementation and Service Delivery | 10% | - Service delivery standards and requirements - Handover from presales to after-sales - Key points of project implementation |
| Topic 4: Huawei Service System and Policies | 10% | - Service support resources and channels - Huawei service system and capabilities - Service policies and guarantee terms |
| Topic 5: Overview of Presales Service | 15% | - Concept and value of presales service - Process and standards of presales service - Positioning and responsibilities of presales personnel |
| Topic 6: Solution Design | 25% | - Differentiated advantages of Huawei solutions - Principles and methods of solution design - Matching products and technologies with requirements - Solution composition and content |
