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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. Which AICC concept refers to the practice of routing interactions to the best available resource, whether that is a human agent or an automated self-service system?

A) Default Routing
B) Direct Dialing
C) Intelligent Routing
D) Manual Routing

2. In a multi-site AICC deployment with active-active data centers, which database replication method provides the lowest Recovery Point Objective (RPO) by synchronously writing transactions to both locations?

A) Snapshot replication
B) Synchronous mirroring
C) Asynchronous log shipping
D) Scheduled backup restoration

3. What does the term "codec" refer to in the context of AICC voice communications?

A) A type of database used for storing recordings.
B) A device for connecting to the PSTN.
C) A protocol for call control.
D) An algorithm that compresses and decompresses digital audio data.

4. A customer's existing network has a strict firewall policy that only allows outbound HTTPS (TCP/443) connections. When integrating AICC's UAP with a third-party CRM hosted in a public cloud, which integration method is most likely to succeed without requiring changes to the firewall's inbound rules?

A) A direct, persistent SIP trunk connection from the CRM to the AICC CTI.
B) A site-to-site IPsec VPN tunnel between the customer's data center and the cloud provider.
C) Using the CRM's public REST API with inbound POST requests to the AICC application server.
D) The UAP initiates outbound HTTPS/WebSocket connections to a cloud-based integration broker.

5. Which type of AICC deployment offers the customer the greatest level of control over security, customization, and data governance?

A) Public cloud (SaaS) deployment
B) Hybrid deployment
C) Managed service deployment
D) On-premises deployment

Solutions: