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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. Which of the following Smarter Commerce Offerings is a core part of delivering a customer
buy-online, pick-up in store (BOPIS) capability?

A) Customer Self Service.
B) Distributed Order Management.
C) Logistics Management.
D) Social Analytics.

2. Which of the following IBM software components provide core business capabilities across the entire Buy, Sell, and Service phases of the commerce cycle?

A) Coremetrics
B) Unica
C) WebSphere Commerce
D) Sterling Commerce

3. Which one of these is an example of analytics supporting the Smarter Commerce 'Buy' offerings?

A) Social analytics.
B) Market basket analysis.
C) Linear regression.
D) Customer behavioral segmentation.

4. What are Smarter Commerce 'Market' offerings focused on?

A) Personalized customer engagements across multiple touch-points.
B) is a buy online, pick-up in the store (BOPIS).
C) Customer buying patterns.
D) Visibility and optimization in the supply chain.

5. What can service scheduling include?

A) Delivery
B) Credit
C) Service
D) All of the above.

Solutions: