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IBM ICS SmartCloud for Social Business Sales Mastery Test v1 Sample Questions:

1. How are renewals handled at the end of the subscription term for IBM SaaS parts?

A) IBM SaaS parts auto-renew so the customer does not need to do anything
B) The customer must explicitly renew to avoid data loss
C) The customer's service is suspended until they inform IBM that they wish to renew.
D) The business partner needs to ask the customer to sign a new subscription contract

2. In what scenario is a Step-up part used?

A) To allow an upgrade from SmartCloud Notes to SmartCloud Meetings
B) To offer a multi-year subscription
C) To offer the customer a price incentive if they have active on-premises S&S agreements
D) To convert a trial to a paid subscription

3. When an order is placed, the seller must provide what additional information before the order can be provisioned?

A) A SmartCloud Admin Form that lists key provisioning data such as the email address of the customer's organization administrator.
B) A mobile phone number
C) A customer reference
D) A secondary credit card in case the customer forgets to pay their bill

Solutions: