Booking the ITIL-5-Foundation exam is an investment, and a failed attempt means paying the registration fee all over again. With 80 practice questions from Prep4away, you walk into the ITIL Foundation (Version 5) exam knowing exactly where you stand.
ITIL ITIL-5-Foundation Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: The Four Dimensions of Service Management | - Organizations and People - Information and Technology - Value Streams and Processes - Partners and Suppliers |
| Topic 2: ITIL Service Value Chain | - Obtain/Build - Deliver & Support - Improve - Engage - Design & Transition - Plan |
| Topic 3: ITIL Practices Overview (Foundational Level) | - Service Desk - Service Level Management - Continual Improvement - Incident Management - Change Enablement |
| Topic 4: Key Concepts of Service Management | - Service Relationships - Value and Value Co-Creation |
| Topic 5: Guiding Principles | - Progress Iteratively with Feedback - Start Where You Are - Collaborate and Promote Visibility - Optimize and Automate - Focus on Value - Keep It Simple and Practical - Think and Work Holistically |
| Topic 6: The ITIL Service Value System (SVS) | - Opportunity, Demand, and Value - Overview of the SVS |
ITIL Foundation (Version 5) Exam FAQ: What Candidates Ask Most
The ITIL-5-Foundation exam is the official PeopleCert (formerly AXELOS) exam behind the ITIL 4 Foundation (No official ITIL 5 Foundation certification exists) certification, validating the skills measured by the ITIL Foundation (Version 5) credential. It sits at the Foundation / Entry Level level of the PeopleCert (formerly AXELOS) certification program. It also connects to ITIL 4 Managing Professional, ITIL 4 Strategic Leader, ITIL 4 Practice Manager, so the knowledge you build here carries over to those tracks as well.
The ITIL-5-Foundation exam contains 40 multiple-choice questions questions to be completed within 60 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Prep4away test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
The passing score for the ITIL-5-Foundation exam is 65% (26 out of 40 questions), and the official registration fee is Varies by region and provider (typically ~£200–£400 GBP equivalent). Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 80 practice questions on Prep4away, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.
No formal prerequisites required. Recommended basic understanding of IT service management concepts. Requirements can change when PeopleCert (formerly AXELOS) revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
You can book the ITIL Foundation (Version 5) exam through the official registration channels below:
As for delivery, the exam is offered in the following format: Online proctored exam or authorized test center (PeopleCert). Choose the option that suits you best when you book your seat.
PeopleCert (formerly AXELOS) recommends the following training resources for the ITIL Foundation (Version 5) exam:
Official courses build the foundation; the 80 practice questions from Prep4away then show you how that knowledge is examined, so the two work best together.
Yes. Prep4away provides a free ITIL-5-Foundation PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if ITIL revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
Every ITIL Foundation (Version 5) purchase on Prep4away is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
The ITIL Foundation (Version 5) exam blueprint is organized into 6 domains. The first three are:
- ITIL Practices Overview (Foundational Level)
- The ITIL Service Value System (SVS)
- The Four Dimensions of Service Management
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
ITIL Foundation (Version 5) Sample Questions:
After assessing its current customer service performance, a telecom company sets a target to reduce average call times from 10 minutes to 3 minutes within six months.
Which continual improvement step are they performing?
- A. Where do we want to be?
- B. Where are we now?
- C. Take action
- D. What is the vision?
Correct Answer: A 🗳️
An organization is planning to improve an existing service and wants to understand its current performance before making any changes. According to the principle "start where you are," what could an organization consider when observing current performance of the service?
- A. Involve people who have little or no prior knowledge of the service
- B. Identify who the consumer is and why they use the service
- C. Avoid applying risk management when reusing existing processes
- D. Select the right message and method to communicate with stakeholders
Correct Answer: A 🗳️
Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).
Who is responsible for the procurement and use of services ?
- A. Sponsors
- B. Digital product vendor
- C. Service consumer
- D. Service provider
Correct Answer: C 🗳️
Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).
Which element of the operating model refers to third parties contributing to value creation activities?
- A. Value streams and processes
- B. Partners and suppliers
- C. Value chain
- D. Organizations and people
Correct Answer: B 🗳️
Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).
Which is NOT one of the four categories of service level metrics?
- A. Governance
- B. Warranty
- C. Sustainability
- D. Utility
Correct Answer: A 🗳️
Explanation: Only visible for Prep4away members. You can sign-up / login (it's free).
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