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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. How do service providers contribute to the creation of service value for consumers?

A) They eliminate the need for consumers to use any resources
B) They determine the financial outcomes for consumers directly
C) They reduce risks and provide resources through specialization
D) They replace consumers' responsibilities with their own services

2. What does sustainability assure in the context of a service or product?

A) The service will meet the agreed requirements
B) The service delivers the required functionality to meet business needs
C) The service supports the performance of the consumer
D) The service will continually meet requirements for environmental responsibility

3. Which of the following is a part of purpose of'deliver' activity?

A) Managing user onboarding
B) Monitoring support systems
C) Obtaining supplier resources
D) Designing product prototypes

4. Which of the following is NOT an activity of digital product and service lifecycle?

A) Build
B) Discover
C) Acquire
D) Agree

5. Which is a key requirement for successful service level agreements (SLAs)?

A) They should avoid ambiguous targets such as those relating to user experience
B) They should be written using language and terms which all parties will understand
C) They should be based on system-based metrics which are useful to the service provider
D) They should be carried forward, unchanged, 'rom one year to the next to enable uunsisleni service

Solutions: