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Microsoft 070-404 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| IT Service Management Processes | - Incident management lifecycle - Change management workflows - Problem management processes |
| Configuration and Customization | - Workflows and automation rules - Service level management configuration - Self-service portal customization |
| System Center Service Manager Architecture | - Deployment topology and infrastructure planning - Management packs and configuration model - Service Manager components and architecture overview |
| Integration and Operations | - Data warehouse and reporting - Monitoring and maintenance tasks - Integration with System Center components |
