Nokia SDM_2002001030 real exam prep : SDM Certification - PS NSOP

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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. What is the MOST important failure related to GNOC services that may result in a loss of operator business.

A) Failure to manage the internal communication in the NOC.
B) Failure to update the network configuration database.
C) Failure to achieve organizational KPI.
D) Failure to resolve network faults.

2. In setting up the Field Operations organisation in a Greenfield environment which BEST describes the 3 key drivers to consider?

A) Technologies Deployed, Training Plan, Outsourcing SLA's.
B) Technologies Deployed, Training Plan, Subcontractor SLA's.
C) Geography, Contract scope, GDC Location.
D) Geography, Technologies Deployed, Outsourcing SL

3. What is the MOST effective way to convince the customer to agree to changes in contractual scope?

A) Collect data and formulate supporting business case with tangible and comprehensive analysis of impact to the business case and profitability.
B) Request that customer does an industry benchmark.
C) Collect data and formulate supporting business case showing free services already delivered and material gap between contract scope and actual delivery.
D) Request that NSN does an industry benchmark.

4. According to the 'Service Level Framework' of the Operations Model, which of these descriptions MOST accurately describes the key components of a Service Level Agreement?

A) SLA is an service supplier internal agreement between different service delivery entities. It defines the Quality of Service, priorities and responsibilities and performance metrics.
B) A formal negotiated agreement (contract) between the supplier of a service and the receiver of the service. It defines the Quality of Service, priorities and responsibilities, performance metrics (SLA KPI), incentives and penalties, legal clauses, etc.
C) SLA define the list of services that are part of the agreement. That list includes: technology services, delivery conditions and time schedules.
D) A formal agreement between different service entities and the receiver of the service. It defines incentives, penalties and legal clauses.

5. Which Network Operations process utilises the majority of resources?

A) Fault Management.
B) Performance Management.
C) Configuration Management.
D) Alarm Monitoring

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