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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: FlexCards | 23% | - Design FlexCards to meet requirements - Capabilities, use cases and purpose of FlexCards - Collect and organize customer 360 information |
| Topic 2: OmniScripts | 27% | - Map business processes to OmniScript components - Validate and align OmniScript processes with requirements - Structure and components of OmniScripts |
| Topic 3: Data Tools | 23% | - Purpose and benefits of DataRaptors and Integration Procedures - Calculation Matrices and Procedures: use and benefits - Design DataRaptors and Integration Procedures |
| Topic 4: Best Fit Solutioning | 27% | - Map requirements to appropriate OmniStudio tools - Gather, analyze and simplify business requirements - Design solutions using OmniStudio best practices |
Salesforce Certified Omnistudio Consultant Sample Questions:
1. A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers
A) Allow customers to enter bill payment information
B) Display a 360° view of the customer
C) Display differentactions based on context
D) Guide users through complex processes
2. A company uses calculation procedures to determine product pricing. Due to the company's pricing schedules, there is always more than one calculation procedure active at one time for a given date.
In this scenario, how will the calculation engine select which calculation procedure to run?
A) Sequence
B) Date created
C) Date modified
D) Priority
3. A company uses Expression Sets to determine product pricing. Due to the company's pricing schedules, there is always more than one Expression Set active at one time for a given date.
In this scenario, how will the calculation engine select which Expression Set to run?
A) Sequence
B) Date created
C) Date modified
D) Rank
4. A consultant is working with a client who wants to use a Flexcard to display data from a specific Salesforce object. The client is unsure which data source What advice should the consultant give to the client?
A) The client should choose a data source based on the speed of data retrieval
B) The client should choose a data source that can retrieve data from the specific Salesforce object.
C) The client should choose a data source based on the number of records it can retrieve.
D) The client should choose the data source that retrieves the most data.
5. A company implements an integration procedure that is invoked from an OmniScript. The integration procedure includes a recommend to improve performance and address users concerns Which feature should the consultant recommend to improve performance and address users concerns?
A) Conditions
B) Batch jobs
C) Try Catch
D) Chaining
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: D |
