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SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. To send a sms to technicians when they receive an assignment, you need to.......Choose the correct answer.

A) Open an account and prepay an sms-package from www.sms-boostercom.
B) Define a business rule in the admin for the company
C) Set the cloud permission 'sms' READ = TRUE
D) Have a Twillio-Account with sms-send service active

2. Which of the following are typical Field Service Mobile App users? Choose the correct answer.

A) Dispatchers
B) Managers
C) Back-office workers
D) Field Service technicians

3. Where in the mobile app can a user add pictures'). Choose Two correct answers.

A) On a service call
B) In an expense
C) With a checklist
D) On a business partner

4. You are a service planner in SAP Field Service management. How Can you find a suitable technician in the planning board? Choose the correct answer.

A) Use a workflow
B) Use a checklist
C) Use a business rule
D) Use a filter

5. What options does a technician have to record travel time against an activity in the SAP Service Management module app? Choose Three correct answers.

A) From the activity record after the workflow step is set to Finished
B) From the activity menu by creating a manual entry
C) From the Equipment menu after checkout
D) From the Home page menu by creating a manual entry
E) From the Efforts menu by selecting the Activity object type

Solutions: