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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following are functions of custom report creation in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Custom reports require new data sources
B) Variable selection is possible
C) Custom reports can be created by sales employees
D) Custom calculated key figures are allowed
E) Custom reports creation is supported with a guided procedure

2. How do you prepare a ticket distribution rule in SAP Cloud Service?

A) Maintain an activity plan
B) Set up Live Activity configuration
C) Define a routing rule
D) Create an assignment release run

3. Which of the following data items are required to create a registered product? Note: There are 2 correct answers to this question.

A) Warranty ID
B) Customer
C) Reference date
D) Serial ID

4. What is the correct sequence of steps for the process when creating tickets?

A) 1. Analyze incident categories
2. Determine service categories
3. Determine ket dates
4. Determine SLA
B) 1. Determine service categories
2. Analyze incident categories
3. Determine ket dates
4. Determine SLA
cement (SLA) evaluation
C) 1. Determine service categories
2. Analyze incident categories
3. Determine SLA
4. Determine ket dates
D) 1. Analyze incident categories
2. Determine service categories
3. Determine SLA
4. Determine ket dates

5. You need to define an automatic field update in a service ticket based on certain conditions. Which object do you use?

A) Task
B) Notification
C) Workflow
D) Approval

Solutions: