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Apple SUP-2026 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Mac Fundamentals | - User accounts and permissions - Mac hardware and troubleshooting - macOS basics and system configuration |
| Topic 2: Device Management and Networking | - Network configuration and troubleshooting - Supporting Apple devices in organizations - Mobile Device Management (MDM) |
| Topic 3: Backing Up and Restoring | - Backup methods including iCloud and Time Machine - Restoring Apple devices and user data |
| Topic 4: Apple Account and iCloud | - Apple Account management - iCloud services and data synchronization |
| Topic 5: Recovery and System Diagnostics | - Startup and recovery options - System troubleshooting and diagnostics tools |
| Topic 6: Privacy, Security, and Sharing | - Privacy settings and user data protection - Sharing and collaboration features - Apple security technologies |
| Topic 7: iPhone and iPad Fundamentals | - Device setup and configuration - iOS and iPadOS features and management - Apple device hardware and accessories |
Apple Device Support Sample Questions:
1. Which of these apps and services can you access with both an unmanaged and Managed Apple Account?
A) Health
B) Find My
C) Apple One
D) iCloud Backup
2. Use this image to answer the question.
How do you get to this screen on iPhone?
A) Press and hold the side button and one of the volume buttons until the Emergency SOS slider appears.
B) Press the side button then one of the volume buttons. The Emergency Call slider appears.
C) Rapidly press the volume up button five times. The Emergency Call slider appears.
D) Press and hold the side button, then drag the Emergency Call slider to call emergency services.
3. You turn off Location Services, and you notice that your apps stop offering personalized features.
Which statement is true about Location Services?
A) Some apps require Location Services for full app functionality.
B) Only supervised devices lose app features when Location Services is turned off.
C) Location Services affects only device tracking and doesn't impact app features.
D) Disabling Location Services blocks only Apple system apps, not third-party apps.
4. Which accessibility feature enlarges text on the screen when you move the pointer over it?
A) Zoom
B) VoiceOver
C) Pointer Control
D) Hover Text
5. XProtect________ to detect and block known malware in macOS.
A) Relies solely on notarization hashes distributed by CloudKit
B) Uses YARA signatures that Apple updates automatically
C) Depends on third-party endpoint apps for malware signatures
D) Uses weekly antivirus definition files that are distributed by a device management service
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: B |
