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Salesforce AI-201 Exam Syllabus Topics:

Section	Weight	Objectives
Governance & Observability	10%	- AI governance 1. Trust layer and compliance concepts 2. Monitoring agent behavior
AI Agents	35%	- Agent setup and orchestration 1. Standard and custom topics 2. Standard and custom agent actions - Agent behavior configuration 1. Filters and variables for deterministic behavior 2. Agent reasoning engine concepts
Testing, Deployment & Lifecycle	15%	- Agent lifecycle management 1. Testing and validation strategies 2. Sandbox to production deployment
Data Cloud & Grounding	20%	- Data integration for AI agents 1. Using Data Cloud for retrieval augmentation 2. Connecting external data sources
Prompt Engineering	20%	- Grounding techniques 1. Data grounding for reducing hallucinations 2. Best practices for prompt design - Prompt Builder usage 1. Prompt templates and configuration 2. Field generation and flex templates

Salesforce Certified Agentforce Specialist Sample Questions:

Question #1

An Al Specialist is tasked with configuring a generative model to create personalized sales emails using customer data stored in Salesforce. The AI Specialist has already fine-tuned a large language model (LLM) on the OpenAI platform. Security and data privacy are critical concerns for the client. How should the Agentforce Specialist integrate the custom LLM into Salesforce?

A. Enable model endpoint on OpenAl and make callouts to the model to generate emails.
B. Add the fine-tuned LLM in Einstein Studio Model Builder.
C. Create an application of the custom LLM and embed it in Sales Cloud via iFrame.

Reveal Solution Discussion 0

Correct Answer: B 🗳️

Question #2

Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing autolaunched flow to query the Information from Oracle ERP, which is the system of record for the order fulfillment process. How should an Agentforce Specialist apply the power of conversational AI to this use case?

A. Create a Flex prompt template in Prompt Builder.
B. Create a custom Agent action which calls a flow.
C. Configure the Integration Flow Standard Action in Agent Builder.

Reveal Solution Discussion 0

Correct Answer: B 🗳️

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Question #3

Universal Containers tests out a new Einstein Generative AI feature for its sales team to create personalized and contextualized emails for its customers. Sometimes, users find that the draft email contains placeholders for attributes that could have been derived from the recipient's contact record. What is the most likely explanation for why the draft email shows these placeholders?