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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Collaboration with Stakeholders | 23% | - Select appropriate communication and analysis techniques - Bridge gaps between business and technical teams - Identify stakeholders and build effective relationships - Plan discovery activities based on stakeholder groups |
| Requirements Gathering and Management | 18% | - Document and maintain requirements in version control - Engage stakeholders to elicit, validate, and prioritize requirements - Distinguish between scope, requirements, and user stories |
| User Stories and Acceptance Criteria | 18% | - Manage and maintain user story documentation - Define components of a well-formed user story - Write clear, testable acceptance criteria |
| Development Support and User Acceptance | 12% | - Define and plan user acceptance testing - Support development teams with clarification - Document lessons learned and feedback - Evaluate test results and confirm solution meets requirements |
| Customer Discovery | 17% | - Understand role of Business Analyst in implementation lifecycle - Assess current state of Salesforce usage - Analyze environment and identify constraints/opportunities - Align Salesforce capabilities with business needs - Identify business goals, strategies, and challenges |
| Business Process Mapping and Optimization | 12% | - Map existing business processes - Identify improvement opportunities - Validate process designs with stakeholders - Design optimized processes aligned with Salesforce |
Salesforce Certified Business Analyst Sample Questions:
1. Universal Containers is about to kick off a new Salesforce implementation, bringing both sales and service teams onto the platform. Each team has been managing Accounts and Contacts in their own way even though the Accounts and Contacts are shared between the teams. This has resulted in disagreements about what should be built in Salesforce.
Which groups should the business analyst work with to gain full alignment on a common program vision and strategy?
A) Business leaders, middle management, and end users
B) Executive sponsors, IT leadership, and end users
C) Senior leadership, IT leadership, and middle management
2. When creating a new User how can the Admin make sure a temporary password is generated?
A) This is a default feature, no setup required.
B) Select "Temporary Password and Confirmation Email Required"
C) Select "Generate Passwords and notify the user via email."
D) There are no temporary passwords available for setup of new users in Salesforce.
3. Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses:
What should the BA do?
A) Cancel the workshop and reschedule it to a date when ail stakeholders ace available.
B) Proceed with the workshop as scheduled with the stakeholders who are available.
C) Hold a one-on-one diagram session with each stakeholder before the workshop.
4. Universal Container (CU) has brought in a business analyst to help implement an expensive AppExchange product in its Salesforce org to optimize the sales pipeline. The BA is free to speak to anyone at UC to gather the information they need to ensure success. The BA decides to speak to the stakeholders who are most impacted.
Which key stakeholder should the BA speak to first?
A) Sales Users
B) IT leaders
C) VP of sales
5. Universal Containers is developing a new case management solution in Salesforce. The business analyst has started writing user stories to capture feature needs. One user story is: The customer care representative wants to take ownership of new cases and communicate with customers so they can provide high-touch customer experiences." Which component of the user story is "provide high-touch customer experiences?"
A) Where
B) Why
C) Assumption
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: B |
