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Salesforce Certified Field Service Consultant Sample Questions:

1. Time sheet entries can be associated to which two objects? Choose 2 answer

A) Service resource
B) assigned resources
C) Work order line item
D) Work order

2. A customer wants to return a defective product instead of scheduling a Service Appointment.
How should this product be tracked in Salesforce Field Service?

A) Create a Return Order and relate it to the Product.
B) Create a Work Order and Work Order Line Item.
C) Create a Product Request and Product Request Line Item.
D) Create a Return Order and Return Order Line Item.

3. Universal Containers occasionally needs to use two Technicians to complete a job, however the Technicians can be onsite at different times.
How should a Consultantimplement this process?

A) Create two Service Appointments and assign two different Resources.
B) Create one Service Appointment and add two Required Resources.
C) Create one Service Appointment and schedule two Resources.
D) Create two Service Appointments and set the Early Start to the Start Time of the first Service Appointment.

4. Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointmentsare at risk of late completion.
What should a Consultant recommend to meet this requirement?

A) Post to the Service Appointment Chatter feed.
B) Adjust the Scheduled End field on the ServiceAppointment.
C) Change the Status field on the Service Appointment.
D) Update the In Jeopardy field on the Service Appointment.

5. A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day.
Which setting should a consultant consider to improve travel time accuracy?

A) Estimated travel time, minimize travel
B) Street level routing, Default travel speed
C) Travel speed unit, actual travel time
D) Minimum grade, default operating hour

Solutions: