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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Industry Knowledge | |
| Topic 2: Sales Lifecycle Management | |
| Topic 3: Opportunity Management | |
| Topic 4: Collaboration and Integration | |
| Topic 5: Account and Contact Management | |
| Topic 6: Sales Productivity and Management | |
| Topic 7: Data Management | |
| Topic 8: Reports and Dashboards | |
| Topic 9: Implementation Strategies |
Salesforce Certified Sales Cloud Consultant Sample Questions:
Cloud Kicks has just deployed all of its configurations. The admin wants to build a new process using objects that were deployed. Which best practice should a consultant recommend to the admin?
- A. Build in a Partial Copy sandbox and test changes in the staging environment.
- B. Build in a test release environment end test changes In a Partial Copy sandbox.
- C. Build in a Developer sandbox and test changes in a test release environment.
Correct Answer: A 🗳️
Cloud Kicks wants sales reps to receive an in-app notification when a high-value Opportunity (over $100,000) is created and assigned to them. What should the consultant recommend?
- A. A Flow with a Salesforce notification action based on Amount criteria
- B. A public dashboard only
- C. A manual Chatter mention every time
Correct Answer: A 🗳️
Sales stages are shared between sales methodologies at Cloud Kicks. There are three product lines with unique sales methodologies. A few sales stages overlap between the three product lines. What should the consultant do?
- A. Create three account teams.
- B. Create three opportunity stages.
- C. Create three sales processes.
Correct Answer: C 🗳️
Northern Trail Outfitters had issues with its last two Salesforce deployments, both of which caused system downtimes that exceeded planned estimates. The CIO asked a consultant to develop a Risk Register to identify and mitigate these types of issues with future deployments.
The CIO asked the consultant to log the two previously known issues as a starting point for the register. In which Risk category do these system downtime issues fall?
- A. Operational Risk
- B. Compliance Risk
- C. Technical Risk
Correct Answer: C 🗳️
A consultant is implementing a new Sales Cloud instance for Cloud Kicks (CK) that has a public sharing model for Accounts. Different sales reps own local accounts that create a multi-level Account Hierarchy. CK needs to see the total number of closed won opportunities and the revenue value for all accounts in the hierarchy when viewing a parent account. Which recommendation meets this requirement?
- A. Create a roll-up summary field on the Account with the total value of won opportunities from the child accounts.
- B. Reference the revenue totals on the parent accounts in the Account Hierarchy view.
- C. Configure after-save flow to update a custom field on the parent account with the total value of won opportunities from the child accounts.
Correct Answer: A 🗳️
