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Avaya 3171T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Contact Center Solutions | 20% | - Avaya Aura Contact Center overview - Routing, queuing, and call handling - Reporting, analytics, and workforce optimization |
| Solution Selling and Customer Engagement | 10% | - Solution recommendation and positioning - Customer requirement analysis - Value proposition and ROI analysis |
| Deployment and Management | 25% | - Administration, maintenance, and licensing - Security, compliance, and troubleshooting - Virtualization and survivability - Solution design and sizing |
| Unified Communications and Collaboration (UC&C) | 25% | - Avaya Equinox and Aura solutions - Integration with third-party applications - UC&C architecture and components - Collaboration tools and endpoints |
| Avaya Team Engagement Solutions Overview | 20% | - Avaya portfolio and product offerings - Benefits and business value - Introduction to Avaya Team Engagement Solutions |
Avaya APDS Avaya Enterprise Team Engagement Solutions Online Test Sample Questions:
1. In addition to centralized recording of conferences, the Avaya Equinox solution allows an XT room system to record conferences to a USB key.
What is a characteristic or requirement of the USB recording option?
A) Conferences must be encrypted to be recorded
B) A recorded file supports standard MP4 format
C) Recorded conferences are in an mP3 format
D) It can only be played back on an XT endpoint
2. The Avaya Equinox Media Server supports two main working modes: full audio, video, and web collaboration and high capacity audio web collaboration. The basic mode selection is done at the time of installation and setup.
What alternatives are there for changing the working mode?
A) Changing modes without reinstallation can be done by a services technician
B) Instead of switching the server can be placed in a dual mode role
C) The mode can be changed easily from the Avaya Equinox Management
D) Changing modes can be done but requires reinstallation of the ova
3. Match the Avaya Services Contracting Model to the description.
4. To provide CS1000 Mobile-X like feature experience, which change was made to EC500 with Avaya Aura 8.0?
A) You can now put the call on hold before dialing a feature access code
B) You can now dial a feature access code without putting the call on hold
C) You can now enter a feature access code before receiving a call
D) You must now enter feature access codes before you put a call on hold
5. You are working with a customer that has 4,000 employees in 4 locations. Singapore houses the main data center and Sidney houses the backup data center they have branch locations in Los Angeles and Denver. They are asking for geographic redundancy for telephony functionality. They want local survivability at their branch locations for telephony functionality.
Which three configurations will meet their requirement for telephony redundancy and survivability? (Choose three)
A) One duplex pair CM servers deployed as a survivable Core in Los Angeles
B) One duplex pair CM servers deployed as a survivable Core in Sydney
C) Survivable remote CM instances deployed in Los Angeles and Denver
D) Survivable remote CM instances deployed in Singapore and Sydney
E) One duplex pair of CM servers deployed as the active CM instance in Singapore
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: Only visible for members | Question # 4 Answer: C | Question # 5 Answer: B,C,E |



