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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer has an IP500v2 with Embedded Voicemail. They want to configure calls to their main number to ring to a hunt group during the hours of 8 AM to 5 PM and automatically route to an Auto Attendant from 5 PM to 7 AM. What needs to be set up in the IP Office to accomplish this?

A) Time Profile
B) Forward Hunt Group Calls
C) Time of Day Forwarding
D) Incoming Call Route Fallback Destination

2. When implementing a SIP trunk, what allows a backup ARS before waiting for a trunk timeout?

A) SIP line:Call Initiation Timeout = 0
B) SIP line:Check OOS
C) ARS:Alternate Route Wait Time = 0
D) ARS:Alternate Route

3. A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status). Which application CANNOT be installed on the server without impacting the IP Office Admin package functionality?

A) IIS
B) Voicemail Pro
C) Contact Store
D) one-X Portal
E) CCR

4. Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)

A) Selective View
B) Development Tracing
C) Resource View
D) Continuous Log
E) Snapshot

5. If calls need to be directed to a VoiceMail Pro module named DayAA, what should the destination field of the incoming call route look like?
A . VM:DayAAB . DayAAC . #DayAAD . AA:DayAAA Which three steps must be completed to get Embedded Voicemail (EVM) Dial by Name to work correctly? (Choose three.)

A) Embedded Voicemail code is set.
B) Users need to record their names.
C) Configure Dial By Name action off Auto Attendant.
D) Add names to the system directory.
E) Updated prompts are needed on the flash card.

Solutions: