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Salesforce AP-203 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Order Management and Fulfillment | - Order capture and orchestration - Service provisioning concepts |
| Topic 2: Communications Cloud Fundamentals | - Industry-specific architecture and concepts - Core Communications Cloud capabilities |
| Topic 3: Pricing, Billing, and Monetization | - Usage-based pricing models - Communications industry billing concepts |
| Topic 4: OmniStudio and Low-Code Configuration | - FlexCards for UI composition - OmniScript design and execution - DataRaptor and Integration Procedures |
| Topic 5: Product Modeling and Catalog (EPC) | - Enterprise Product Catalog structure - Product lifecycle and configurations |
Salesforce Communications Cloud Accredited Professional Sample Questions:
An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?
- A. Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.
- B. Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.
- C. Accommodate the feature since otherwise business representative will not accept the iteration results.
- D. Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change
Correct Answer: B 🗳️
ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?
- A. Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.
- B. Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
- C. Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites
- D. Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
Correct Answer: D 🗳️
ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?
- A. Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.
- B. Coordinate migration readiness across regions and execute migration all at once to ensure consistency
- C. Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.
- D. Do not migrate legacy assets and leverage external objects within salesforce to access them
Correct Answer: A 🗳️
Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned.
What are the two preparatory steps that a consultant should take to ensure the stability in production?
- A. Ensure platform events mode is enabled
- B. Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system
- C. Ensure that customer have enough Async Apex Callouts and platform events available to cover the load
- D. Ensure mule soft is employed for integration to reduce the consumption of salesforce resources
Correct Answer: A,C 🗳️
A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?
- A. Exact data in integration is an input to the ux design. Detailed Design of the integration... can start
- B. Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last
- C. UX experience is the most important. Fully design and validate the UX before designing the integration step
- D. Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
Correct Answer: D 🗳️
