Avaya 3104 real exam prep : Avaya one-X® UC Soft Clients Implementation and Maintenance Exam

  • Exam Code: 3104
  • Exam Name: Avaya one-X® UC Soft Clients Implementation and Maintenance Exam
  • Updated: Sep 11, 2026
  • Q&As: 68 Questions and Answers

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Avaya 3104 Exam Syllabus Topics:

SectionObjectives
Topic 1: Installation and Configuration- Deployment and setup procedures
  • 1. User provisioning and profile setup
    • 2. Client installation requirements
      • 3. Configuration with SIP and H.323 environments
        Topic 2: Security and Performance- Secure communication and optimization
        • 1. TLS/SRTP usage considerations
          • 2. Client performance tuning
            • 3. Bandwidth and QoS optimization
              Topic 3: Maintenance and Troubleshooting- Operational support tasks
              • 1. Network and connectivity troubleshooting
                • 2. Common client-side issues
                  • 3. Log analysis and diagnostics
                    Topic 4: Avaya one-X UC Soft Clients Architecture- Client components and deployment models
                    • 1. one-X Agent overview
                      • 2. Integration with Avaya Aura ecosystem
                        • 3. one-X Communicator overview
                          Topic 5: Call Control and Features- Core telephony functionality
                          • 1. Presence and messaging features
                            • 2. Voice call handling and routing
                              • 3. Conferencing and collaboration tools

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