Avaya 3302 real exam prep : Avaya Contact Center Control Manager Implementation and Maintenance Exam

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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer received their Avaya Contact Center Control Manager (ACCCM) license file after they installed ACCCM.
Assuming that the ACCCM is running (but not activated), which steps must be executed in the correct older to install and activate the license file?

A) Copy the license file to the ACCCM license server directory, change theextension to .txt andrestart the Provisioning server.
B) Copy thelicense file to C:\ and reboot the ACCCM server.
C) Copy the license file to the ACCCM license server directory end restart the ACCCM server.
D) Copy the license file to the ACCCM license server directory, on the ACCCM admin page go to CFG > CM > Licensing, select the location of the license file and upload.

2. You have deployed Avaya Contact Center Control Manager (ACCCM) with a
Communication Manager (CM) solution. When you attempt to synchronize information from the CM to the ACCCM server, you receive message indicating that there is a problem connecting to the server.
Which statement describes a solution to the connectivity problem?

A) Verify that the "exportto external system" box is chocked in the permissions tab.
B) Verifythat the CM IP address is correct in the Sys Pa rams tab under the CFG tab.
C) Verify that the CM IP address and username/password are correct in t ho CM tab under the CFG tab.
D) Verify that the CM port is correct in the permissions tab.

3. You are installing the Avaya Contact Center Control Manager (ACCCM) software for a standard solution. The software will be installed on a supported server with a supported Window 2008 operating system. The customer is not using one-X Agent Administration, nor do they need access to the Visual Phone website from within the ACCCM server.
Which is an installation prerequisite?

A) Microsoft IIS
B) Microsoft Silverlight
C) Microsoft MVC
D) .NET Framework 4.0

4. When trying to login info the Avaya Contact Center Control Manager (ACCCM) web portal for the first time, you receive a message that the authentication failed. You know that you need to look in the c:\windows\system32 folder and the windows\syswow64 folders.
What is the name of the file you need to check?

A) passwdconf.xml
B) passwd.conf
C) nav360config.xml
D) authconfig.xml

5. The Avaya Contact Center Control Manager (ACCCM) schedule server is a feature that allows you to schedule tasks. A task can be any administrative action that is supported by ACCCM. The Schedule Server is designed in an hierarchical Structure.
Which object is the highest entity in the hierarchy?

A) Actions
B) Schedule
C) Task
D) Job

Solutions: