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Infosys DRETREPOSIC2206 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Service & Sales | 20% | - Sales techniques and targets - Complaint handling - Customer experience standards |
| Topic 2: Store Operations Management | 25% | - Daily store workflow - Staff scheduling and supervision - Opening and closing procedures |
| Topic 3: Inventory Management | 25% | - Stocktaking and reconciliation - Shrinkage prevention - Stock control and replenishment |
| Topic 4: Merchandising & Visual Display | 15% | - Product presentation - Planogram compliance - Promotional displays |
| Topic 5: Financial & Administrative Basics | 15% | - Sales reporting - Store security and compliance - Cash handling procedures |
Infosys AS-DRETREPOSIC2206-RETL Store Management Mod Sample Questions:
1. It is important to define following in exchange & return policy of a retailer
A) Time limit
B) Supplier agreement
C) All the above
D) Product list
2. For store personnel, training is essential in
A) All of the above
B) Customer Service
C) Visual Merchandising
D) Stock Handling
3. A POS is used for
A) Inventory management
B) Merchandising planning
C) Completing retail transactions at checkout counters
D) Increasing footfalls in the store
4. Selling merchandise to other businesses in bulk is known as
A) Institutional sales
B) Promotional sales
C) None of them
D) Loyalty program
5. During a stock receipt process in a store, completion of an item receipt happens once:
A) All of the above
B) The supervisor signs bill of lading
C) All discrepancies in the delivery are noted by sales supervisor
D) All received cartons are scanned
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A |
