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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. When migrating from a legacy TDM-based PBX/ACD to an all-IP AICC solution, what is the purpose of a VoIP Gateway in the initial phased cut-over plan?

A) To act as the new CTI server.
B) To replace the existing ACD immediately.
C) To provide a temporary bridge, allowing IP-based AICC agents to interact with the legacy TDM trunks and queues.
D) To convert analog agent phones to IP phones.

2. In a geographically distributed AICC deployment, which network technology is used to create a secure, private network over the public internet to connect remote sites and agents?

A) Public Internet without encryption
B) Local Area Network (LAN)
C) Leased Lines (MPLS)
D) Virtual Private Network (VPN)

3. Which factor is the most significant when determining the required storage capacity for a call recording system in AICC?

A) The total number of calls per month.
B) The number of recorded hours per day, the audio codec used, and the retention policy.
C) The size of the CRM database.
D) The number of agents.

4. What is the primary function of a "hunt group" in contact center routing?

A) To manage outbound dialing campaigns.
B) To provide background music for callers on hold.
C) To record calls for a specific group of agents.
D) To define a set of agents or queues that can be targeted by a single pilot number.

5. Which AICC feature directly supports the business goal of increasing revenue through cross-selling?

A) CRM integration with screen pops that include product recommendations and customer history.
B) Real-time wallboard displays for supervisors.
C) Automated callbacks to reduce wait times.
D) After-call work (ACW) state for wrapping up the call.

Solutions: