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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. When is the best time to offer HP Contractual Services?

A) Upon renewal of the existing services agreement
B) 10 days after the expiration of the HP base warranty
C) At the time of the new hardware purchase
D) Anytime during the hardware lifecycle

2. Which HP PPS Service is paid as an up-front cost at the time of the purchase?

A) HP Standard Contractual Services
B) HP Priority Services
C) HP Care Pack Services
D) HP Custom Contractual Services

3. Which statement is true?

A) More than 60% of customers rated the service provided by HP as excellent.
B) No manufacturer can support HP devices better than HP.
C) HP provides the exact same service experience in more than 80 countries worldwide.
D) HP earned several recognitions for quality of support experience and excellence in operations.

4. Based on the success story of the Cherokee County School District, which benefits did they realize
through HP Care Pack Services? (Select three)

A) Removal of unplanned repair costs
B) Reduced theft of computers and printers
C) Efficient support of mobile users
D) Increased staff productivity
E) Secure protection of sensitive data
F) Support for users with efficient escalation process

5. Which service offers faulty hardware repair at a designated HP repair center?

A) Travel repair
B) Onsite repair
C) Designated repair center exchange
D) Offsite repair

Solutions: