CompTIA JK0-801 real exam prep : CompTIA A+ Certification Exam (JK0-801)

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CompTIA JK0-801 Exam Syllabus Topics:

CompTIA A+ Certification Exam (JK0-801) Sample Questions:

1. Which of the following technologies is responsible for communication with the CPU?

A) Southbridge
B) PCI express
C) eSATA
D) Northbridge

2. Which of the following is a public IP address?

A) 192.168.100.100
B) 55.5.254.1
C) 10.4.160.1
D) 172.17.45.12

3. While explaining a problem to a technician a customer misuses terminology that confuses the technician. Which of the following is an appropriate response for the technician?

A) Politely listen to the customer and then perform diagnostics
B) Ask another technician to help the customer
C) Explain that the terminology being used is unknown
D) Ask questions to help fully understand the issue

4. Which of the following networking standards can operate at two different channel widths on the same spectrum simultaneously?

A) 802.11a
B) 802.11b
C) 802.11g
D) 802.11n

5. Joe, an irate customer, calls the help desk and informs the technician that no one has fixed his problem. The technician looks up the request in the system and finds that the issue is a warranty claim for accidental damage that is not covered by the company. Which of the following would be the BEST approach to resolve Joe's concerns?

A) Tell Joe that he does not have an accidental damage warranty and end the call politely.
B) Immediately escalate Joe to the company's department manager.
C) Tell Joe that the warranty company has already decided not to fix his computer due to the notes in the system.
D) Listen politely to Joe and inform him that accidental damage is not covered by his warranty and escalate to a manager.

Solutions: