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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Topic 2: Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Topic 3: Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Topic 4: Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
| Topic 5: Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Topic 6: Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
| Topic 7: Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Topic 8: Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
| Topic 9: Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
SAP Certified - SAP Field Service Management Sample Questions:
1. What challenges do businesses face that SAP aims to address with its transformation journey?
There are two correct answers.
A) Developing a global workforce
B) Navigational support to mitigate complexity
C) The need for a proven implementation framework
D) Heavy customization
E) The need for rapid market expansion
2. What is the main tool in SAP Field Service Management for dispatchers?
Choose the correct answer.
A) Partner Portal
B) Planning board
C) Smartforms
D) Tool reservation
3. Select some of the Application Programming Interfaces (APIs) that offer access to the data and functionalities of Field Service Management from external systems.
There are four correct answers.
A) Mobile API
B) Service API
C) Data API
D) Appointment Booking API
E) Query API
4. Which aspects are included in the core components of the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.
A) Expert guidance
B) Integrated toolchain
C) Best marketing practices
D) Standardized framework
E) Customer loyalty programs
5. Which of the following features are part of company configuration?
There are four correct answers.
A) Screen configuration
B) Service workflows
C) Admin policy groups
D) Custom translations
E) Password policy
F) Company settings
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: B | Question # 3 Answer: B,C,D,E | Question # 4 Answer: A,B,D | Question # 5 Answer: A,B,D,F |
