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CompTIA JK0-802 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Problem Resolution | - Software troubleshooting techniques - Hardware troubleshooting methodology - Common system and device issues |
| Topic 2: Operating Systems | - Command-line tools and utilities - Windows operating system features and tools - System configuration and maintenance |
| Topic 3: Networking | - Network types and protocols - Basic network troubleshooting - Wireless networking and configuration |
| Topic 4: Operational Procedures | - Documentation and change management - Safety procedures and environmental controls - Professionalism and communication |
| Topic 5: Hardware and Devices | - Mobile devices and accessories - Printers and imaging devices - PC components and peripherals |
CompTIA A+ Certification Exam (JK0-802) Sample Questions:
1. A local administrator would like to determine why a laptop is taking so long to boot into the
operating system. Which of the following tabs in MSCONFIG would the administrator access to BEST determine this?
A) Boot
B) Tools
C) Startup
D) General
2. Ann, a user, has brought her laptop in for service. She reports that her battery is at 100%, but whenever it is unplugged it immediately shuts down. Which of the following should the
technician do?
A) Enable APM in the BIOS
B) Replace the battery
C) Replace the power adapter
D) Change power settings to balanced
3. A technician needs to dispose of a database server containing sensitive employee payroll information. Which of the following would be the most logical destruction method?
A) Shred the drive using a commercial shredder
B) Override the data on the drive multiple times [yes it said "override" not "overwrite"]
C) Burn the drive using appropriate procedures
D) Degauss the drive
4. In order to prevent other users from editing files in 'C:\ Files', which of the following steps should be taken?
A) Set the local administrator as the owner of the folder
B) Set NTFS permissions to read only
C) Set the folder to index files for search
D) Set network share permissions to read only
5. A consultant is looking to consolidate six company servers onto one physical system. Which of the following requirements is MOST important on the new setup to ensure stable functionality of the virtual environment?
A) Network resources
B) Server hardware resources
C) Client hardware requirements
D) Server software security requirements
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: B |
